Trace your customer
In today's competitive business environment cash flow and managing costs are the most vital aspects of profitability for any organisation. With the total UK personal debt standing at over £1.3 trillion, bad debt can be crippling to your business, so the prompt recovery of outstanding debts is of primary importance.
Unfortunately the issue of getting debtors to pay their bills is a problem all businesses have to confront from time to time and it can be a difficult and time-consuming activity, especially if the debt is aged and the debtor is difficult to find.
GB’s state-of-the-art tracing tools can help you to efficiently find debtors by identifying the location of your customer, helping to maximise the productivity of your collections team, improve recovery rates and reduce write-offs.
By offering our tracing solution in an online, secure environment that is available 24/7, we can provide you with a simple lookup system via a single screen, giving you a faster and more accurate way to trace a debtor, even when you have limited or incomplete information.
Imagine…
…. You have lost contact with a debtor, and in spite of the numerous attempts you have made to contact them they have not responded to your correspondence… do you simply write the debt off or sell it on to a collections company at a significant loss to your organisation?
With e-Trace in place, you can confirm that the contact information you hold on your on database is the most up-to-date information for that customer, and check if they are still living at an address, if not, you can trace them using our flexible search options, for example by using their previous or existing spouse, partner or neighbour details, to a new address and then verify residency.
So now you can locate difficult to find debtors in-house, helping you to prioritise your collection activities, maximise the amount of debt recovered, and reduce the quantity of debt you write off or sell on, ultimately improving your organisation’s cash flow.