Straight-through customer processing
The digital revolution has changed everything; faster internet speeds, smart technologies and mobile connectivity have transformed our world into a place where business can come from anywhere at any time. We're living in a world of true convergence, a world without borders and boundaries; Global is the new local. Switched on customers are demanding access to products and services - when and where they need them - new customers want to set up their account and start transacting as quickly as possible.
Too often the electronic element of the on-boarding process starts and ends with customer registration – the simple capture of customer data. But in regulated industries, particularly, verification of that information then reverts to a paper-based application process which can take days to complete – and risks losing a significant proportion of the prospective customers who started out on the journey. This issue is further exasperated by the unprecedented challenge of proving identities - across borders, time zones and language barriers.
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To speak to a member of the GB Group team please call 0845 838 1000, email email@example.com or fill in our online enquiry form.
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