Straight-through customer processing
The digital revolution has changed everything; faster internet speeds, smart technologies and mobile connectivity have transformed our world into a place where business can come from anywhere at any time. We're living in a world of true convergence, a world without borders and boundaries; Global is the new local. Switched on customers are demanding access to products and services - when and where they need them - new customers want to set up their account and start transacting as quickly as possible.
Too often the electronic element of the on-boarding process starts and ends with customer registration – the simple capture of customer data. But in regulated industries, particularly, verification of that information then reverts to a paper-based application process which can take days to complete – and risks losing a significant proportion of the prospective customers who started out on the journey. This issue is further exasperated by the unprecedented challenge of proving identities - across borders, time zones and language barriers.
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ID3global, GB Group's ID Verification solution, is a flexible model that emulates and enhances your own business processes wherever you're located, making it fit for purpose whatever the scale of your organisation and irrespective of the markets you operate in. As the name suggests, ID3global offers a worldwide perspective that makes it easier to understand the cultural and legal requirements on a country by country basis.
For regulated industries, ID3global allows organisations to verify customer identity in line their own risk strategy, helping you to more effectively manage any potential risks.
In non-regulated industries such as retail or mobile telecoms, fraud is a particularly big issue – especially online. But for many organisations, the need to maintain – and grow – revenues is paramount even if it means accepting a certain level of fraud. Using ID3global within the account set-up process means that customers can undergo a basic identity check without any interruption to the levels of service.
In the online environment, a customer is already providing you with most basic identity information in order for you to process the purchase. So with basic information, you can already confirm identity instantly to a high degree of assurance, reducing fraud levels significantly, without impacting the customer journey.
ID3global can overlay checks against location, product type, customer demographic and channel, with all findings stored in an instantly accessible 24/7/365 audit trail. Which means that the customer application process can proceed without the need for any manual intervention. Which results in more good prospects staying with the process while our robust anti-fraud technology keeps the fraudsters at bay.
Click the pdf icon to read the ID3global product brochure
To speak to a member of the GB Group team please call 0845 838 1000, email marketing@gb.co.uk or fill in our online enquiry form.
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