GB's Professional Service team offers clients an extensive package of support services to ensure they always gain the maximum value from our ID verification services.
Whether you use URU to verify the identity of UK citizens or ID3 Check for international ID verification, there is always an option that will help you to maximise match rates for genuine customers, reduce operational costs and stay compliant, while taking into account the changing behaviours of identity fraudsters - across the globe.
- For example, we can help clients, who currently use the non-integrated version of GB’s ID verification applications, to integrate URU or ID3 Check into their system with the Web Service Best Practice consultancy service, helping them to benefit from higher match rates and even lower operational costs.
- Some of our clients may want to have some customised support and are more interested in a “business tailored” support solution, which includes only those items that are most suitable for their business goals – then the Enhanced Support & Maintenance option would be right!
- Also, we find that everyone of our clients benefit from an OnTrack Benchmark Report, as it gives clients a clear indication of how GB’s ID verification applications perform within their business and provides a clear direction on how to maximise the value they get out of it.
- Offered on a regular basis, the URU Certified Administrator Course will enable all attendees to administer URU efficiently with minimal support from the GB team. Certified administrators will be able to show users how to maximise the value and effectiveness of the URU service from the outset, aligning the technology with business objectives and changing requirements in compliance, fraud prevention and customer acquisition.
To find out more about all our Professional Services options please click here.
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“Our GB consultant has infinite knowledge of the system and if she can’t give an answer immediately, she’ll find it. Set against the competition, we’ve had great after sales care from GB.” Business Support Supervisor, Killik & Co
“We have been able to customise the service to our own specific needs – and customer profiles – and are seeing constant improvements in our match rates, thanks to GB’s strong professional services support team. Using the URU electronic ID verification service has enabled us to reduce our operating costs in this area by a staggering 60% and – more importantly – has given us the platform on which we can grow to support both our expanding UK and international customer base.” Director of Operations, Tuxedo Money Solutions