GB Group's Professional Service team offers clients an extensive package of support services to ensure they always gain the maximum value from our ID verification services.
Whichever ID verification service you use there is always an option that will help you to maximise match rates for genuine customers, reduce operational costs and stay compliant, while taking into account the changing behaviours of identity fraudsters - across the globe.
For example, we can help clients, who currently use the non-integrated version of GB Group’s ID verification applications, to integrate our solutions into their system with the Web Service Best Practice consultancy service, helping them to benefit from higher match rates and even lower operational costs.
Some of our clients may want to have some customised support and are more interested in a “business tailored” support solution, which includes only those items that are most suitable for their business goals – then the Enhanced Support & Maintenance option would be right!
Also, we find that everyone of our clients benefit from an OnTrack Benchmark Report, as it gives clients a clear indication of how GB Group’s ID verification applications perform within their business and provides a clear direction on how to maximise the value they get out of it.
Offered on a regular basis, the Certified Administrator Course will enable all attendees to administer our solutions efficiently with minimal support from the GB Group team. Certified administrators will be able to show users how to maximise the value and effectiveness of the service from the outset, aligning the technology with business objectives and changing requirements in compliance, fraud prevention and customer acquisition.
“Our GB consultant has infinite knowledge of the system and if she can’t give an answer immediately, she’ll find it. Set against the competition, we’ve had great after sales care from GB.” Business Support Supervisor, Killik & Co