Giving organisations the ability to tele-append up to date telephone numbers on a customer database.
Summary
The accurate capture of customer and business information is paramount to running a successful organisation. With GB Group’s Telematching service, organisations can have complete confidence in their customer telephone data.
GB Group offers three flexible service options;
Standard service – appends listed numbers on the UK Telephone Number Database (an extract from BT OSIS) to your customer records.
Premier service – this service utilises the entire UK Telephone Number Database (an extract from BT OSIS), appends both listed and Directory Enquiry Request Only (DQR) numbers and also flags ex-directory listings.
NEW Platinum service - this exclusive service appends a minimum of 10% additional telephone numbers, by not only matching against the entire UK Telephone Number Database (an extract from BT OSIS), but also against our consented number data (numbers which are not listed on the UK Telephone Number Database). In addition, utilising our unique ‘patent pending’ validation service, we can validate that all of your landline and mobile numbers are guaranteed to be live within the next 24 hours.
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Features
- Unique technology – our ‘patent pending’ validation service ensures that all of your numbers are live, so that you make the most effective calls with no wastage to invalid or dead numbers. We will also provide you with the reason why a number won’t connect e.g. dead number, retry, number changed.
- A minimum of 10% of additional telephone numbers - match against our consented number database.
- Up-to-date UK population data – the UK Telephone Number Database (an extract from BT OSIS) is typically updated between 30,000 and 70,000 times, 6 days per week, so you can obtain instant contact with your customers using accurate and up-to-date information.
- Personal and business data – we can append both business and consumer telephone records.
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Benefits
- Improved operational efficiencies – our Platinum validation service guarantees that a number will be live in the 24hrs following testing, enabling you to plan and to optimise call centre resources.
- Increased revenue – our Platinum service will give you more numbers and a greater chance of conversion to sale.
- Greater return on investment on data purchases - with our unique Platinum validation service you only pay for live numbers, giving you confidence in the accuracy of your customer data.
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