O2 Case Study
Just 18 months ago, O2, in line with all other mobile telecommunications operators, was facing the growing issue of balancing a sophisticated customer retention strategy with the need to manage and reduce fraud levels across the business and needed to find a more customer-friendly way of verifying new customers who chose to take out post-pay contracts.
To find out more how O2 reduced its fraud levels by more than 40% through its implementation of ID3's application URU, please click here.
Client quote
"GB and ID3® technology are now an integral part of our customer offering, helping us to process nearly 20000 new customer accounts every week across all channels to provide consistency in our application processing regardless of where we interact with the customer. Since bringing ID3 technology into the customer application process we have seen disconnection levels fall by more than 40% - a significant saving to the business." Head of Credit and Risk Management, O2